Frequently Asked Questions
Find answers to common questions about our products and services
🛒 Ordering & Payment
How do I place an order?
You can place an order directly through our website by adding products to your cart and proceeding to checkout. For custom orders or bulk purchases, please request a quote and our sales team will assist you.
What payment methods do you accept?
We accept bank transfers (wire payments) for all orders. After placing your order, you'll receive our bank details and can upload your payment receipt for verification. For large orders, we offer flexible payment terms.
Can I get a discount for bulk orders?
Yes! We offer volume discounts for bulk purchases. Please request a quote with your requirements and our sales team will provide customized pricing.
How long does payment verification take?
Payment verification typically takes 1-2 business days after you upload your payment receipt. You'll receive an email confirmation once your payment is verified.
🚚 Shipping & Delivery
Do you ship internationally?
Yes, we ship to over 45 countries worldwide. Shipping costs and delivery times vary by destination. Contact our sales team for specific shipping quotes to your location.
How can I track my shipment?
Once your order is shipped, you'll receive a tracking number via email. You can track your shipment on our tracking page or directly on the carrier's website.
What is the typical lead time for orders?
Lead times vary by product. Standard items typically ship within 2-4 weeks. Custom or specialized equipment may require 8-12 weeks. Specific lead times are provided during the quote process.
Do you offer expedited shipping?
Yes, expedited shipping options are available for an additional fee. Contact our sales team to discuss your urgent requirements.
🏭 Products & Technical
Are your products certified?
Yes, all our products are manufactured to international standards including ISO 9001:2015, API, ASME, and other relevant certifications. Specific certifications are listed on each product page.
Can you customize products to my specifications?
Absolutely! We offer custom engineering and manufacturing services. Please request a quote with your specifications and our engineering team will work with you on a solution.
What warranty do you offer?
Most of our products come with a 24-month warranty covering manufacturing defects. Extended warranty options are available. See our warranty policy for details.
Do you provide technical documentation?
Yes, all products include comprehensive technical documentation including operation manuals, maintenance guides, and spare parts catalogs. Additional documentation is available upon request.
🛠️ Support & Service
Do you offer installation services?
Yes, we offer professional installation and commissioning services worldwide. Our experienced engineers can ensure your equipment is properly installed and operational.
How do I get technical support?
Visit our Technical Support page to submit a support request, or contact our support team directly at store@streichergmbh.com.
Do you offer training for equipment operation?
Yes, we provide comprehensive training programs for operators and maintenance personnel. Training can be conducted at your facility or at our training center in Germany.
Still Have Questions?
Our team is here to help. Contact us for personalized assistance.